Join Felix as a Customer Experience Coordinator, where you will transform patient interactions through meaningful support via chat and email. This remote role allows you to impact healthcare for Canadians positively.

As a vital part of Felix, you'll engage directly with patients, ensuring they feel heard and understood. You'll need robust problem-solving skills and the ability to navigate quickly through multiple systems. Your contributions will not only resolve queries but also enhance our overall patient experience.

Key Responsibilities:
Provide personalized patient support via chat and email
Collaborate with partners to improve patient care
Drive patient education on pricing and processes
Utilize internal tools and escalate issues effectively
Capture insights to inform Felix's patient support

Requirements:
Experience in a customer-facing role
Familiarity with AI tools in operational contexts
Bonus: Experience with telehealth or Intercom Helpdesk
Robust written communication skills
Self-directed problem solver with curiosity

Make a difference in digital healthcare with Felix and enhance patient journeys across Canada.

📌 Customer Experience Coordinator At Felix Mississauga
🏢 Felix
📍 Mississauga