OverviewAre you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? Williams Machinery has been selling, renting, and servicing equipment across British Columbia for over 100 years, providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!BenefitsCompetitive Pay that recognizes your skills and contributions: Salary between $60,000-$70,000Comprehensive benefits package including extended health and dental coverage, plus Health and Lifestyle Spending AccountsEmployee Assistance Program (EAP) providing confidential mental health and life supportRRSP matching plan to help you build your financial futurePaid vacation and a flexible Monday–Friday schedule that promotes work-life balanceEmployee recognition programs including Monthly GRIT Awards and Annual TRUE GRIT AwardEmployee green car benefit – eligible employees may apply for a $2,000 benefit toward purchasing a new personal electric vehicleProfessional growth and development opportunities through training and peer learningSupportive, positive work culture with team events and collaborationComfortable workspace with coffee, tea, snacks, and a welcoming lunchroomCareer stability and job security within a growing,



value-driven organizationKey ResponsibilitiesAssist in coordinating road and/or shop technicians as assignedCreate work orders and complete quotes for required service needsEffectively communicate with customers throughout the process to ensure high levels of satisfactionDetermine parts availability and schedule future appointmentsReview the repair order and service performed with the customer after completionComplete repair estimates and follow up with the customer for approval to proceedEnsure work orders are closed and invoiced within 48 hours of job completionAssign work to the right technician and follow up to ensure on-time completionData entry of technician times, comments and job codesSchedule jobs and organize technician workload, using GPS to maximize productivity when requiredManage Planned Maintenance Agreements (PMs) including routine reporting and schedulingCoordinate parts for shop and/or field jobs as requiredAssist in coordinating shop and/or road technicians as assignedComplete warranty documentation and submission, ensuring valuable communication with manufacturers to maximize recoveriesArrange freight for pickup and delivery of service work as requiredPractice workplace health and safety at all timesOther responsibilities as assignedKnowledge,



Skills and AbilitiesAbility to build relationships with customers and teammates in a positive and professional mannerAbility to translate clients' needs to the technicians or willingness to learnAbility to assess client needs and sell recommended serviceQuality communication with technicians and managementExcellent attention to detail and a positive attitude with good interpersonal skillsExcellent general computer skills and experience with Microsoft Office (Outlook, Word, Excel)Strong problem-solving skills and self-motivation; able to multitaskWillingness to learn and be coachedAble to learn and utilize operating databasesTraining, Education and Experience2–4 years of experience scheduling service workHigh School DiplomaValuesBuild trust – with customers and each otherBe a team player – commit to working together to winBe customer-focused – wow customers so they become raving fansSupport community – care for our people, our community and our planetDeliver results – know what you need to do and get it doneWorking conditionsThe Service Advisor is based out of the Surrey office and works 40 hours on average per week, Monday to Friday.Privacy and SelectionPrivacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes. We will manage your data confidentially and will not use it for any other purpose. If you have concerns, please contact our HR department at [email protected] Process Notification: Due to the volume of applications, we will contact only shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.#J-18808-Ljbffr

📌 Service Advisor - C$60,000 - C$70,000 A Year (Winnipeg)
🏢 Williams Machinery
📍 Winnipeg