Join Well.ca as a Customer Care Specialist in Guelph, ON, and engage with customers through effective communication. Your role involves resolving their issues while showcasing compassion and attention to detail.
This is a 12-month contract position working Monday to Friday from 1 PM to 9 PM. Candidates should possess a high school diploma and 1-3 years of relevant experience. You will utilize Well.ca’s software to enhance customer interactions and ensure satisfaction by addressing post-purchase concerns.
Key Responsibilities:
• Answer incoming customer calls with a friendly approach
• Resolve customer issues with sensitivity and creativity
• Assist in correcting post-purchase problems efficiently
• Communicate through Well.ca’s software regarding orders
• Collaborate with departments to address customer needs
Requirements:
• High school diploma required
• 1-3 years of experience in customer care
• Solid written and oral communication skills
• Proficiency in Microsoft Excel
• Ability to manage difficult situations effectively
Leverage your communication and problem-solving skills to elevate customer experiences at Well.ca.
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📌 Customer Care Specialist at Well.ca (Guelph)
🏢 Well.ca
📍 Guelph