Manage customer programs or projects for defined product and service scopes in alignment with Nokia's Mode of Operation and guidelines

Plan and update customer project plans and coordinate change management for cost, scope, schedule, and quality

Ensure consistency among project financial, product, and service forecasts and participate in pre-sales and sales processes

Determine and manage delivery approach alternatives and select the final recommended approach

Oversee handovers from Sell to Execute and from Delivery to Care

Initiate and execute project contract management processes and customize global operational processes to project requirements

Manage customer relationships during delivery as the primary customer interface

Address customer complaints and changing requirements

Prepare and implement communication plans for customers and stakeholders

Monitor and control delivery within approved budgets and profitability forecasts

Ensure quality and customer satisfaction

Manage project risks and opportunities and seek opportunities to expand and renew customer contracts

Requirements

7-10 years of extensive relevant experience in project management or a related field, or a graduate/postgraduate degree in a relevant discipline

Expertise in more than one area, with a broad perspective and deep knowledge of theory and practice within a function

Strong leadership skills and ability to lead a project team, potentially performing line manager responsibilities

Excellent communication and influencing skills,



with ability to express complex information clearly and inspire others

Cross-cultural knowledge and a global mindset

Proven track record managing complex customer projects and maintaining high-quality standards

Proficiency in project management methodologies and tools, including risk management and opportunity identification

Strong analytical and problem‑solving skills

Ability to work independently and self‑direct, developing and implementing cutting-edge concepts and plans

Excellent organizational and time management skills

Bachelor's degree (listed as the study level)

Core Competencies
Demonstrates extensive project management expertise with a focus on customer satisfaction, quality assurance, and financial oversight. Capable of leading diverse teams and managing complex customer relationships while implementing effective communication and change management strategies.

Highest-signal resume keywords

Project Management

Customer Relationship Management

Risk Management

Leadership Skills

Communication Skills

ATS Optimization Keywords
Hard Skills

Project Management Methodologies

Change Management

Financial Forecasting

Analytical Skills

Problem-Solving Skills

Soft Skills

Leadership

Organizational Skills

Time Management

Influencing Skills

Cross-Cultural Knowledge

Industry Keywords

Customer Programs

Delivery Approach

Contract Management

Quality Standards

Global Mindset

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📌 D&O Technical Project Manager (Ontario)
🏢 Jobtailor
📍 Ontario