DHL Express is looking for a Senior Operations Manager - Service Centre at its Brampton, Ontario facility. This senior leadership role is responsible for operational performance, cost optimization, team development, and labour relations within a unionized service centre environment.

Responsibilities

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch, claims, and missed pick-ups

Responsibility for cost optimization of the facility

Manage employee/labour relations through appropriate application of the Collective Agreement

Manage all local Human Resources issues in alignment with the HR team

Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance

Monitor and improve EBIT through profitable revenue growth, management of P.U.D. costs, handling, and on-time data entry

Assist in the development of long and short-range service centre objectives and plans

Prepare the service centre profit plan and submit for approval and execution

Identify and track route service standards and adjust operations as required

Organize, assign responsibility and develop competent branch staff through training and counselling

Provide leadership, communication, and motivation to service centre management and staff

Ensure staff compliance with company standards including Occupational Health & Safety,



Transport of Dangerous Goods, and WCB

Process branch paperwork and prepare required reports and statistics

Travel to and manage outlying depots as required

Achieve area branch Track & Trace targets and implement continuous improvement initiatives

Requirements

3–5 years management experience in a medium to large service company, preferably transportation

University degree in appropriate discipline or equivalent experience

Excellent interpersonal skills

Proven experience and success in leadership positions

Demonstrated general accounting, finance and administration experience

Good communication skills — written and verbal

Ability to successfully manage multiple tasks and priorities

Implemented measurements and strategies to attain goals within time constraints

Proven work experience in a union workplace and negotiation skills

Demonstrated analysis and problem-solving skills

Word processing and spreadsheet experience

Demonstrated experience implementing quality/process improvement initiatives

University degree in an appropriate discipline or equivalent experience; 3–5 years management experience in a medium to large service company, preferably in transportation; proven experience in a unionized environment with negotiation skills; demonstrated accounting, finance and administration experience.

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📌 Senior Operations Manager - Service Centre (Ontario)
🏢 DHL Express
📍 Ontario