Take on thePEGA Support Analyst role in Toronto, ON, with a hybrid work schedule. This contract position requires strong analytical skills in PEGA applications and processes.

As a Senior Technical Support Analyst, you'll be diving deep into PEGA-based applications, focusing on workflow analysis and troubleshooting. Understanding SQL, Unix, and using monitoring tools is vital for success in this role.

Key Responsibilities:
• Conduct workflow analysis for PEGA applications
• Troubleshoot SQL and Unix issues as needed
• Use ELK stack and Dynatrace for dashboard creation
• Monitor systems and manage alerts through PagerDuty
• Participate in an on-call support rotation

Requirements:
• Significant experience with the PEGA platform
• Understanding of architecture and workflow processes
• Basic knowledge of SQL and Unix troubleshooting
• Experience with monitoring and dashboard tools
• Willingness to be part of the on-call model

Leverage your skills in a supportive setting while delivering expert technical support within the BFSI industry in Toronto.
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📌 Hybrid PEGA Support Analyst Role (Ontario)
🏢 Pacer Group
📍 Ontario