Take on a rewarding role as a Product Support Technician with MCI, where you will deliver top-tier support for our cutting-edge motor coach products in a call center setting. Enhance customer satisfaction through your specialized technical knowledge.

As a Product Support Technician at MCI, you will provide essential support to customers and field teams, drawing on your decade of technical experience. This position emphasizes research and documentation while troubleshooting issues related to MCI's luxury and zero-emission coaches. Your role will be pivotal in ensuring customers feel informed and supported.

Key Responsibilities:
• Provide customer support via phone and email for repairs
• Conduct in-depth product research utilizing manuals and bulletins




• Address warranty questions and liaise with the appropriate teams
• Communicate feedback for service and process improvements
• Assist with Emergency Roadside Assistance inquiries

Requirements:
• High School Diploma with relevant qualifications
• 10 years of technical support and customer service experience
• Proficiency in HVAC troubleshooting and electrical systems
• Familiarity with Oracle and Microsoft Office Suite
• Travel requirement less than 5%

Be a part of MCI's dedicated team, focusing on high-quality customer support for advanced motor coach solutions.
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📌 MCI Product Support Technician Position (Manitoba)
🏢 Motor Coach Industries
📍 Manitoba