Elevate customer experiences with Kainos as a Workday EDM Support Consultant. Provide hands-on support and consulting to enhance client solutions while ensuring high satisfaction across diverse teams.

In the role of Workday EDM Support Consultant at Kainos, you'll be part of a collaborative team dedicated to delivering exceptional post-deployment support for global EDM customers. This position emphasizes problem-solving, customer-facing consulting, and ongoing support that aligns with agreed SLAs. You'll engage closely with customers, diagnosing issues and providing effective solutions while fostering relationships with internal teams.

Key Responsibilities:
• Provide configuration and troubleshooting EDM support post-deployment
• Deliver services while adhering to agreed SLAs




• Manage and prioritize incoming support requests
• Guide customers through recent features and updates
• Document solutions for knowledge base development

Requirements:
• Experience in a customer-facing consulting environment
• Basic understanding of Workday products
• Strong communication skills, both verbal and written
• Ability to work independently and manage priorities
• Proactive mindset with a desire to learn and grow

Step into a role that combines customer consulting with solution support at Kainos.
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📌 Workday EDM Support Consultant Kainos (Quebec City)
🏢 Kainos
📍 Quebec City