LT - Sussex_410, 90 Burnhamthorpe Road West, Mississauga, Ontario, CanadaSUMMARYReporting to the Coordinator Level 2,the Program Support Specialist Level 4 is responsible for providing administrative and program support to ensure the effective operation of various instructor-focused initiatives within the LINC Home Study Ontario program. Key duties include responding to requests for support, maintaining records, providing training, and assisting in program evaluation and implementation.DUTIES & RESPONSIBILITIESInstructor SupportProvide escalated support and troubleshootingOrient instructors to program policies and proceduresMonitor compliance with program policiesAssist with instructor recruitmentAdminister instructor surveysPerform advanced webinar moderationAssist with preparing communications and facilitating meetingsChampion the use of Avenue.CaOffer platform and standard operating procedure supportData Management and AnalysisTrack and maintain data and generate reportsPerform data analytics to support monitoring of program metricsAdministrative TasksPerform other administrative duties as requiredProgram Support and DevelopmentLead program activities and initiativesAdvise program management on needed supportsTraining and Resource DevelopmentDesign, develop,



and deliver instructor training and resourcesBackup and FlexibilityPerform backup for Program Support Specialists at Level 3 or Level 4QUALIFICATIONSPost Secondary degree in education, business administration or related discipline2 years of customer service/administrative support experience1 year of online training experienceProficient in MS Office suite and SharePointInterpersonal skillsDetail-orientationAbility to learn new technologyCultural sensitivity and knowledge of newcomer services and supportIntermediate data analysis skillsAdvanced presentation skillsProblem-solving skillsLINC experience requiredLINC Home Study experience preferredTESL Certificate an assetOccasional evenings and weekendsSalary rate: $60,603.34We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work setting that is inclusive and barrier-free.#J-18808-Ljbffr

📌 Program Support Specialist - Level 4 - C$60,603.3 A Year (Winnipeg)
🏢 Achev
📍 Winnipeg