For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.

Employment Status
Full Time

Employment Type
Fixed Term

Job Summary
Reporting to the Chief Information Officer, and where applicable, assigned day-to-day supervision from the local Community Campus Manager, the Service Desk Analyst I will act as an initial point of contact for IT Services and will record, triage, escal

Specific Duties

Provide preliminary investigation, troubleshooting, and diagnosis of user issues.

Record, resolve, and escalation tickets to appropriate technicians based on responsibility matrix and escalation guidelines.

Follow procedures to create and deploy desktop images based on provided requirements.

Create knowledgebase articles documenting resolution procedures for common issues that are later reviewed for quality.

Validate asset details and asset ownership in the asset system as part of user interactions.

Order, recover, prepare for redeployment, and distribute assets based on procedures.

Perform inventory verification activities following a pre-set schedule or plan.

Perform recycling or disposal of assets that have reached end-of-life or have been determined to no longer provide value to the College.

Produce reports and performs analysis to aid in asset management.

Communicate IT initiatives and service interruptions to the College community via email and other channels

Maintain software licensing database.

Maintain system documentation.

Assist with the setup, troubleshooting, and collection of audio/visual equipment for short events and long-term installations.

Assist with installation and troubleshooting of analog and digital phone and video conferencing systems.

Enterprise systems user account management activities, such as setting up user accounts and passwords, and retrieving user information.

Execute test plans for new hardware and software systems to ensure functionality meets specifications.

Participate in IT projects to ensure that goals, objectives, and stakeholder commitments are met.

Follow best practices on the setup and configuration of applications.

Troubleshoot simple network issues using tools such as nslookup, ping,



tracert, and ipconfig.

Configure DNS and DHCP settings on end-user devices.

Perform pre-defined maintenance actions on Identity and Access Management technology infrastructure.

You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.

You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.

Perform other related duties as assigned.

Skills & Qualifications

Recognized two (2) year diploma in Computer Information Systems, Information Technology, Electronics Engineering or related field of study.

6 months or more of current experience working with IT support services performing user issue resolution, service request fulfilment, and user device management.

Experience in post-secondary education or the public sector is preferred

Experience using ticketing and knowledgebase systems to provide updates and solutions to service requests

Ability to provide advice and training resources to end-users in a professional manner

Experience with an IT Framework such as ITIL (Information Technology Infrastructure Library)

Experience with PXE (Preboot Execution Environment) and Microsoft Intune image provisioning and management

Ability to test newly implemented solutions and provide constructive feedback

Understanding of hardware lifecycles in an enterprise environment

Ability to make decisions on your teams’ behalf while working with other groups inside and outside the College

Ability to investigate and record operational requirements and problems

Ability to read and execute basic shell scripts such as batch files and PowerShell to automate administrative tasks

Ability to install and work with a variety of telephony and A/V cables (CAT6, RJ45, HDMI , USB , etc.)





Ability to manage VoIP and video conferencing systems in an enterprise environment

Experience with the use and configuration of drive encryption tools such as BitLocker

Understanding of information legislation, such as the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Information Protection Act (PIPA)

Understanding of network concepts and terminology like connections, sessions, sockets, packets, IP address assignment, gateways, and DNS

Understanding of signal switching, device casting, and RF/IR transmission technologies

Understanding of cabling requirements and limitations

Demonstrated commitment to service excellence and teamwork

Ability to work effectively and cooperatively with a diverse group of individuals or departments

Excellent communication skills, both written and verbal

Band
F

Grade
NA

Salary
$60,876 per year, plus a Labour Market Adjustment of $600 per year

Location
Prince George

CNC Campus
CNC Campus Prince George

Province
BC

Country
Canada

Posting Number
26-114SP

Employee Group
Operational

Desired Start Date
09/21/2026

Position end date (if temporary or seasonal)
08/31/2027

This position will require afternoon and evening shifts (ie 12:30pm-8:30pm).

Number of Hours per week
35

Posting Competition Status
Accepting Applications

Number of Positions to fill
1

Open Date
09/03/2026

Screening/Close Date
09/10/2026

Supplemental Questions
Required fields are indicated with an asterisk (*).

* Are you legally able to work in Canada?

Yes

No

* Do you have a recognized two (2) year diploma in Computer Information Systems, Information Technology, Electronics Engineering or equivalent?

Yes

No

In process

* Do you have a minimum of six months current experience working with IT support services performing user issue resolution, service request fulfilment, and user device management?

Yes

No

* Please describe any previous experience you have working in a customer service setting
(Open Ended Question)

Documents Needed To Apply

Required Documents

Resume

Cover Letter

Optional Documents

Credentials

College of New Caledonia, Human Resources

3330 22 Ave, Prince George, BC V2N 1P8, Canada

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📌 Service Desk Analyst I (British Columbia)
🏢 College of New Caledonia
📍 British Columbia