Step into a leading role at CPKC as a Major Incident Coordinator, overseeing critical technology incidents. Your expertise will drive effective resolution, enhance service reliability, and ensure operational excellence.

In this full-time position based in Calgary, Alberta, you'll utilize your analytical and leadership skills to manage high-impact incidents across IT teams. You'll execute ITIL-based processes while identifying operational improvements and ensuring stakeholder communication. A versatile schedule is expected, supporting 24/7 operations and on-call duties.

Key Responsibilities:
• Analyze incidents and document findings effectively
• Monitor system performance and recommend enhancements
• Execute ITIL Incident and Change Management processes




• Prioritize incidents and manage complex situations
• Collaborate with internal partners and stakeholders

Requirements:
• Degree or diploma in Computer Science or related
• Experience in similar Major Incident role
• Proven collaborative skills in fast-paced settings
• Strong analytical and problem-solving capabilities
• Relevant certifications like ITIL v4 are preferred

Make a significant impact on service continuity and operational efficiency at CPKC as a Major Incident Coordinator.
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📌 Major Incident Coordinator at CPKC (Alberta)
🏢 CPKC
📍 Alberta