Enhance customers' shopping journeys as a Customer Experience Manager at Michaels in Airdrie, AB. Your role centers on optimizing front-end operations and leading customer service initiatives.

As a key leader, you will promote adherence to store policies and ensure the team meets operational expectations. Your focus will be on training staff, delivering a friendly shopping experience, and managing compliance in all front-end activities. Engage positively with customers and support them in finding solutions for their needs.

Key Responsibilities:
• Lead adherence to SOPs and operational standards
• Supervise and mentor customer experience team members
• Plan and lead engaging in-store and class events
• Manage cash reconciliation, inventory,



and shrink programs
• Act as Manager on Duty, promoting a positive work culture

Requirements:
• Retail management experience preferred
• Ability to stand for long periods and handle lifting
• Skilled in team training and customer interaction
• Familiarity with retail operations and customer service
• Eagerness to work in a vibrant retail setting

Use your experience and passion for service to create memorable shopping experiences for customers at Michaels.
#J-18808-Ljbffr

📌 Michaels Customer Experience Manager (Alberta)
🏢 Michaels Stores
📍 Alberta