Help drive The Salvation Army's community impact as a fully remote Service Desk Support Technician. Deliver exceptional support services and maintain operational efficiency for all team members.

In this remote position, your role as a Service Desk Technician is crucial for addressing technical requests and supporting a diverse workforce. You will engage with users to resolve issues, provide guidance on using technology, and ensure all support processes are documented accurately. Your contributions will make a difference in the lives of many.

Key Responsibilities:
• Respond to support requests from multiple communication channels
• Employ diagnostic utilities to aid in resolving issues
• Perform hands-on repairs, including hardware setups




• Keep detailed records of the incident resolution process
• Assist in preparing software and hardware releases

Requirements:
• Certificate from a college or technical institution
• ITIL Foundations and A+ Certification required
• Experience in technical support (3 to 5 years)
• Solid familiarity with Microsoft 365 applications
• Knowledge of core networking principles required

Utilize your technical skills to support The Salvation Army's mission in your role as a fully remote Service Desk Support Technician.
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📌 Service Desk Support Technician - Fully Remote (Manitoba)
🏢 The Salvation Army in Canada
📍 Manitoba