Lead operational excellence as Director of Fraud Operations & Customer Success in Toronto. Drive revenue growth through client advocacy, strategic leadership, and effective vendor management.

This key role reports to the COO and requires a leader focused on driving product adoption and improving customer success in fraud solutions. You will oversee a multidisciplinary team, guiding internal Fraud Investigators and Fraud Customer Success Managers while expanding commercial offerings. Your efforts will directly influence operational strategies that align with business growth targets.

Key Responsibilities:
• Align Fraud operations with business strategy and revenue goals
• Deliver Quarterly Business Reviews demonstrating client ROI




• Manage day-to-day client relationships and escalations
• Standardize investigative processes and quality assurance
• Foster team performance and career development

Requirements:
• 10+ years in fraud operations or financial crime prevention
• Proven track record in upscale service revenue and client-facing roles
• 4+ years leading hybrid teams
• Deep understanding of fraud management platforms
• Bachelor's Degree in relevant field

Elevate your career by leveraging your expertise in operational leadership and customer success at a major firm.
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📌 Director of Fraud Operations in Toronto (Ontario)
🏢 Equifax
📍 Ontario