Enhance patient care with BioScript Solutions as a Bilingual Patient Interaction Specialist. This full-time remote role focuses on ensuring quality interactions through monitoring and coaching.

As a key player reporting to the Patient Experience Manager, you'll oversee the quality and accuracy of patient interactions for various NavieGo programs. Your role includes evaluating calls, emails, and documentation while helping to develop best practices. You’ll collaborate to enhance training materials and processes, making impactful recommendations based on quality evaluation.

Key Responsibilities:
• Monitor the quality of patient interactions across multiple channels
• Provide insightful quality reports and trend analyses




• Design and implement patient interaction best practices
• Deliver coaching to elevate team performance
• Collaborate on system enhancements for patient support

Requirements:
• 3-5 years in a contact center or patient support role
• Bilingual in English and French
• Experience in quality monitoring and feedback
• Proficiency in reporting tools like PowerBI
• Robust critical thinking and problem-solving skills

Drive improvements in patient interaction quality with a compassionate approach at BioScript Solutions.
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📌 Bilingual Patient Interaction Specialist (Nova Scotia)
🏢 BioScript Solutions
📍 Nova Scotia