Join Engage as a Technical Operations Engineer, providing exemplary technical and client support services. This role focuses on incident management and direct assistance for internal teams and clients.

As a Technical Operations Engineer, you will support operations management while ensuring seamless resolution of technical issues. Your responsibilities include managing incident escalations, conducting root cause analyses, and assisting clients with a range of technical inquiries. With a focus on urgent task prioritization, you will ensure effective communication and documentation throughout the process.

Key Responsibilities:
• Manage ticket queues and incident escalations using Engage ITSM
• Conduct root cause analyses and propose preventive measures




• Prioritize daily technical tasks effectively
• Serve as the primary contact for technical assistance
• Document and qualify customer-reported problems

Requirements:
• Bachelor’s degree in Computer Science or related field
• 1-2 years of end-user support experience
• Familiarity with ITSM systems and support tools
• AWS services knowledge including S3, EC2, and Lambda
• Solid communication and analytical skills

Deliver high-quality technical support and enhance the client experience with Engage.
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📌 Technical Operations Engineer at Engage (Ontario)
🏢 Engage People
📍 Ontario