Elevate customer experiences with EDC as a Senior Developer focused on ServiceNow Customer Service Management. This hybrid role involves leading CSM development efforts, enhancing workflow solutions, and collaborating with teams across Canada.

In this permanent position, you will leverage over 5 years of hands-on experience with ServiceNow to design and build scalable CSM solutions. Your expertise will contribute to standardizing customer service capabilities and improving integrated workflows. Engage with diverse teams while ensuring high-quality engineering in a regulated environment.

Key Responsibilities:
• Lead design and development of ServiceNow CSM solutions
• Manage testing and implementation of case models and workflows
• Collaborate with stakeholders to translate requirements into solutions




• Guide teams in establishing reusable patterns and enterprise standards
• Support integrations with platforms like Salesforce and Azure

Requirements:
• Degree in Business, IT, Computer Science, or related field
• Minimum 7 years in software engineering and 5 in ServiceNow
• Proven experience in enterprise case management
• Solid skills in ServiceNow development and configurations
• Familiarity with CI/CD, Azure DevOps, and Agile methodologies

Utilize your CSM expertise to drive modernization and elevate operational excellence at EDC.
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📌 Senior ServiceNow Developer at EDC (Alberta)
🏢 Export Development Canada
📍 Alberta