Job Description
What is the chance?
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a US-based subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. This opportunity is within CNB’s Residential Lending division. This team is executing an exciting strategy to build an industry leading mortgage lending offering servicing US-based RBC clients.

Currently, we are looking for the Delivery leadership role of Scrum Master. The Scrum Master is a key role within an Agile delivery team as it removes any impediments that obstruct a team’s pursuit of its sprint goals and ultimately deliver a product that generates business benefits for one or several RBC lines of business.

What will you do?

Provide delivery leadership for medium to large projects/initiatives

Facilitate low complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with RBC/RBC Agile/Scrum practices, including but not limited to, project kick-off, sprint, release and deployment planning

Accountable alongside the scrum team for the achievement of release objectives and results that meet LOB stakeholders’ needs and expectations

Track and manage risks to delivery

Tracking and reporting financials for the Team

Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team

Remove impediments to delivery success through the proactive management of external dependencies and simple team problem-solving, considering options and selecting solutions; escape issues through business and/or IT channels where necessary

Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team (e.g. tracker boards) to create a trusting and safe team environment

Manage team performance to promote joint accountability for results and solve productivity issues

Facilitating and engaging in business analysis, user experience and technical conversations across platforms

Navigating and identifying shared IT services required by the team in the delivery of its objectives





Serve as HR manager for a 6-8 person team of colleagues with diverse technology skillsets ranging from software engineering, quality engineering, application administration, etc.

Active demonstration and reinforcement of RBC/CNB’s PRIDE (People, Relationships, Integrity, Dedication and Entrepreneurs) values in day-to-day activities

Comply fully with all Bank policies and procedures as well as all regulatory requirements

Complete all required training

What do you need to succeed?
Must-haves

Minimum 6 years of experience in one or more agile methodologies (Scrum, Lean, Kanban, XP, TDD, CI) for software development and how they can be applied in a product development / program delivery environment

Minimum 4 year of experience as a Scrum Master

Minimum 2 years proficiency with Jira or other Agile Management tools

Experience in project delivery with agile teams

Experience with agile practices including scrum/Kanban, agile ceremonies (standups, backlog refinement, team demos)

Experience working with vendors that provide resources using various models (staff augmentation, fixed price contracts)

Experience delivering small to medium complex projects with agile teams

Clear understanding of the various activitieswithin a delivery project

Experience scheduling activities across all delivery teams to deliver a common capability

Strong communication skills with ability to work cross-functionally to articulate, measure and solve issues

Nice-to-Have

Knowledge of Scaled Agile practices

Knowledge of collaboration tools – JIRA and Confluence

Experience with Clarity, Planview and/or RBC MIS (Management Information System)

Basic financial experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential,



making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Opportunities to do challenging work

#TECHPJ

#LI-POST

Job Skills
Agile Methodology, Coaching Others, Communication, Conflict Management, Decision Making, Group Problem Solving, Results-Oriented, Staying Focused, Teamwork

Additional Job Details
Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-06

Application Deadline:

2026-09-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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