We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description
Location
Kelowna

Status: 6 months Fixed Term

About The Role
As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

What You'll Do

Ensure strong, transparent, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service delivery

Maintain and ensure accountability is in place while implementing a person-centred, culturally safe and inclusive focus

Supervise and support Centre staff with the day-to-day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed

Assist with all new staff recruiting, onboarding, and training according to the role requirements and WCG process

Responsible for one-to-one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager

Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework

Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team

Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients

Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs)



and report any updates to the Centre Manager and/or Regional Manager weekly

Qualifications
What you bring

Previous supervision experience

The Team Lead must demonstrate experience using strong leadership and communication skills in supervising a team of 10 or less

These skills should include the delivery of performance feedback and performance management practices

Must successfully meet all criminal record processes as identified by both the Ministry and WCG

Solid understanding of confidentiality and other professional codes of conduct

Excellent communication, diplomacy, interpersonal, teamwork, problem solving and multi-tasking skills

Computer software knowledge and skill at using Microsoft Office Suit

Preferred Criteria

Previous experience working in WorkBC or employment focused programs

Knowledge of the local labour market, community resources, government social service programs, job search techniques, career development and issues related to the unemployed

Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred

Preferred bilingual in French and English or a second language also considered an asset

CCDP Preferred

Additional Information
What we offer

Competitive salary range of $65,000 - $70,000 per year

Comprehensive and flexible health and dental benefits

RRSP Matching program of 2.5% base earnings

Ongoing learning and development opportunities





Generous time-off policies that promote work/life balance

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

The opportunity to do work that makes a difference!

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Diversity, Equity, Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Diversity, Equity, Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, Tell us in your application why you believe you would be a great fit.

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📌 Team Lead - Fixed Term (British Columbia)
🏢 WCG Services
📍 British Columbia