Job Overview Lead the transformation of customer identity capabilities for a leading financial services organization. The Role We are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization. What You’ll Do Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations. Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps. Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements. Facilitate workshops and collaborate with business, security, architecture, and delivery teams to gather requirements and define solutions. Produce high-quality business analysis artefacts, including requirements documentation, process models, capability maps, and stakeholder communications. What We’re Looking For 5+ years of demonstrable experience delivering Customer Identity and Access Management (CIAM) initiatives. Proven experience as a Senior Business Analyst, Business Systems Analyst, or Consultant delivering large-scale transformation initiatives.



Solid experience conducting capability assessments and defining target-state operating models and business capabilities. Experience translating strategic objectives into MVP and future-state delivery plans. Excellent stakeholder management, workshop facilitation, requirements gathering, and documentation skills. Bonus Points For Financial Services industry experience within banking, wealth management, insurance, or capital markets environments. Experience supporting enterprise identity, authentication, authorization, customer onboarding, or access management programs. Knowledge of regulatory, security, and risk considerations related to customer identity management. Experience working within Agile delivery environments. Familiarity with modern CIAM platforms and digital identity ecosystems. Benefits Comprehensive benefits coverage – 100% company-paid health, life, and disability insurance effective from Day 1. Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution. Virtual Health Care – Company-paid program available to all employees and their dependents/partners. Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners. Enhanced parental leave benefits, wellness reimbursement, and a dedicated Business Coach from Day 1. Salary Salary range: 118,000-152,000 CAD. #J-18808-Ljbffr

📌 Senior Business Systems Analyst, Ciam - C$118,000 - C$152,000 A Year (Toronto)
🏢 CAPCO
📍 Toronto