Join Pacific Smoke International as a B2B Customer Service Representative and be part of an cutting-edge team in Markham. Your expertise will directly contribute to providing outstanding customer experiences in the vaping industry.

In this permanent full-time role, you will engage with clients to address their product inquiries and resolve concerns effectively. As part of our team, you will use your detail-oriented skills and judgment to enhance customer satisfaction while processing orders and managing warranty claims through our ERP system.

Key Responsibilities: • Deliver courteous and efficient customer service via phone and email • Resolve client concerns promptly to enhance satisfaction • Document and analyze customer interactions for future improvements • Manage order processing,



returns, and warranty claims seamlessly • Collaborate across teams to drive customer success

Requirements: • 1-2 years of experience in customer service roles • Proficient communication skills in both English and French • Experience with ERP in an industrial environment preferred • Strong organizational and time management skills • Basic proficiency in Microsoft Excel and Word

Bring your detail-oriented mindset and customer-focused approach to Pacific Smoke International and make a tangible impact on our mission. #J-18808-Ljbffr

📌 B Customer Service Representative at PSI (Winnipeg)
🏢 Pacific Smoke International
📍 Winnipeg