Enhance your career as a Customer Connect Specialist with FCT, supporting both internal and external users. This role focuses on providing technology support and ensuring smooth transactions.

FCT is searching for a Customer Connect Specialist with a solid commitment to service excellence. You will be the central point for system access issues, platform navigation, and troubleshooting, ensuring client satisfaction and efficient operations. Excellent communication and technical skills are essential for this role, along with a proactive approach to addressing customer inquiries.

Key Responsibilities:
• Handle high volume inbound service requests professionally
• Advise lawyers on issues related to their files




• Communicate with customers through various channels
• Provide navigational and technical support
• Educate clients about FCT's products and processes

Requirements:
• Minimum 2 years of customer service experience
• Strong verbal and written communication skills
• Time management skills to operate under pressure
• Knowledge of title insurance or financial services
• Familiarity with FCT systems is preferred

Leverage your customer service skills and technical expertise to make a meaningful impact at FCT.
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📌 Customer Connect Specialist at FCT (Ontario)
🏢 FCT
📍 Ontario