Join the City of West Kelowna as a Service Desk Technician and deliver vital IT support to enhance employee productivity. Engage in troubleshooting and resolving tech issues in a friendly community setting.

This full time position is centered around providing first-line technical assistance to employees. You will handle service requests, resolve a range of hardware and software problems, and assist with onboarding new employees. A strong grasp of computer systems and ITIL best practices is crucial, as you will document and escalate complex issues to Tier 2 support when necessary.

Key Responsibilities:
• Troubleshoot hardware and software issues for users
• Document and prioritize support incidents appropriately
• Setup workstations, user accounts,



and permissions
• Maintain various IT systems, including desktop and networks
• Create and update technical documentation and FAQs

Requirements:
• Diploma in Computer Science or equivalent
• Two years of experience in related tech support
• Excellent verbal and written communication skills
• Class 5 Driver's License is required
• Quick learner with attention to detail

Contribute to the IT solutions that empower a thriving community in West Kelowna.
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📌 Service Desk Technician Full Time (British Columbia)
🏢 West Kelowna City
📍 British Columbia