Utilities Kingston seeks a Manager for Communications and Customer Care to lead initiatives that enhance reputation and customer relations. Focus on strategic communication in a supportive environment.

This role combines operational leadership with strategic direction in communications and customer care, emphasizing continuous improvement and community engagement. You will oversee media relations, handle complex customer issues, and manage brand image while providing insight to senior leadership. Your contributions will strengthen community ties.

Key Responsibilities:
• Craft and manage effective communications strategies organization-wide
• Develop relationships with media, stakeholders, and the community
• Lead customer experience strategies and performance measures




• Monitor public sentiment for ongoing service enhancements
• Spearhead departmental initiatives aligned with corporate strategy

Requirements:
• Degree in Communications, Marketing, or a related field
• 3-5 years’ experience in a corporate communications capacity
• Advanced knowledge in reputation management and communications planning
• Exceptional relationship management and influencing skills
• Strong analytical and strategic thinking abilities

Drive creative communication strategies while ensuring positive customer experiences and community engagement at Utilities Kingston.
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📌 Utilities Kingston Customer Care Manager (Ontario)
🏢 Utilities Kingston
📍 Ontario