Join Our Team: Account Investigation Specialist
Toronto Office · Full-Time, In-Office
Location: Toronto, ON
Language: English required · French is a strong asset
Reports to: Director, Investigations
Iceberg Finance Inc. is a leading financial services company committed to delivering exceptional service and innovative solutions. We foster a positive, collaborative work environment where employees can thrive and grow.
We are seeking a highly motivated and detail-oriented Account Investigation Specialist to join our Toronto office. In this role you will locate individuals and assets to support our collections and recovery efforts, and review customer and merchant files for signs of fraudulent activity.
What You Will Do Perform in-depth investigations and searches using internal systems, databases, and online and offline resources to locate individuals and assets
Use OSINT and paid skip tracing tools, databases, and investigative techniques to gather and verify information
Analyze account activity to identify discrepancies, anomalies, or potential recovery opportunities
Review customer and merchant files to assess for potential fraudulent activity
Assess and validate the reliability of information obtained from all sources
Maintain accurate, complete records of all investigation and skip tracing activity and findings




Collaborate with the Collections and Recovery teams to develop strategies for locating hard-to-find individuals
Resolve discrepancies and follow up on leads through to a successful outcome
Communicate clearly and professionally with customers, team members, and external parties
Work within all company policies, procedures, and applicable legal and privacy requirements
Perform other related duties as assigned
What We Are Looking For Fluency in English is required. French is a solid asset and is valued for supporting our Quebec portfolio
Previous experience in investigations, skip tracing, collections, or a related field is preferred
Familiarity with provincial legislation relating to auto and repair loan lending is an asset
Proficiency with OSINT and paid skip tracing tools and databases
Strong analytical, investigative, and problem-solving skills
Knowledge of the legal, regulatory, and privacy requirements related to account investigations
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Familiarity with industry best practices and trends
High level of attention to detail and accuracy
Why Iceberg Finance? Competitive salary and benefits package
Opportunities for professional development and career growth
Work in our Toronto office with a supportive, motivated team
Positive, collaborative work environment

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📌 Investigation Specialist (Ontario)
🏢 Iceberg Finance Group
📍 Ontario