Become a crucial part of the College of New Caledonia as a Service Desk Analyst I in Prince George, BC. This full time fixed-term role focuses on user issue troubleshooting and ticket resolution.

Reporting to the Chief Information Officer, the Service Desk Analyst I provides initial IT support, handling inquiries and service requests. You will perform troubleshooting, create knowledgebase articles, and oversee asset management. This role encourages collaboration and highlights your problem-solving skills while enhancing IT services across the College.

Key Responsibilities:
• Provide preliminary investigation and diagnosis of user issues
• Record and escalate support tickets to relevant technicians




• Create and deploy desktop images per requirements
• Produce reports to aid in asset management
• Communicate IT initiatives and service interruptions

Requirements:
• Recognized two-year diploma in a related field
• Minimum six months IT support experience
• Familiarity with ticketing and knowledgebase systems
• Basic understanding of network concepts
• Excellent communication skills in a professional setting

Enhance your IT support career while contributing to the educational environment at CNC!
#J-18808-Ljbffr

📌 IT Support Analyst at CNC Prince George (British Columbia)
🏢 College of New Caledonia
📍 British Columbia