Lead a dedicated team of Claims Representatives at Definity, ensuring high-quality handling of auto and property claims. This hybrid role combines coaching, performance management, and operational support.

As a Claims Team Leader, you will foster a customer-focused environment while overseeing claims processes. Your responsibilities include monitoring workflow efficiency, providing coaching and mentorship, and contributing to team development through training initiatives. You'll analyze claims processes, implement improvements, and manage staffing activities, ensuring a productive and engaged team.

Key Responsibilities:
• Lead and develop a team of Claims Representatives
• Monitor claims intake and service levels for quality assurance




• Analyze workflows and implement process improvements
• Conduct performance reviews and offer coaching
• Assist in hiring decisions and onboarding current team members

Requirements:
• Bachelor’s degree or equivalent experience
• Minimum 5 years in Accident Benefits, with leadership experience preferred
• Proficient in MS Word and Excel
• Strong communication and relationship-building skills
• Ability to perform under pressure in a dynamic environment

Bring your leadership and analytical skills to drive success in claims management at Definity.
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📌 Claims Team Leader at Definity (British Columbia)
🏢 Definity
📍 British Columbia