Elevate customer experience as the Team Leader for the Experience Center in a Contact Center environment. Drive team performance, coaching, and high-quality service delivery daily.

This leadership role demands proven experience directing a team of Contact Center Representatives while ensuring service, quality, and productivity standards are met. You will provide ongoing coaching, offer feedback, and create a motivating atmosphere, fostering strong employee engagement and success.

Key Responsibilities:
• Lead, coach, and develop a high-performing team
• Monitor team performance and implement improvement plans
• Manage daily operations and workflow for team members
• Collaborate with the Quality team on standards
• Act as the first point of support for escalations

Requirements:
• Minimum five years in a contact center setting
• Proven leadership and coaching experience
• Strong analytical and problem-solving skills
• Sound judgment in sensitive situations
• Insurance or financial services experience preferred

Lead a dedicated team to enhance customer service at the Experience Center.
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📌 Contact Center Team Leader Position (Ontario)
🏢 Foresters
📍 Ontario