About the job RQ07750 - Sr. Service DesignerDescriptionThe project team requires the skillset of an experienced Service Designer to support the completion of the Discovery and Alpha Service Design project phases.The activities and artifacts of these two phases are a requirement of the Ontario Digital Service Standard and will be assessed accordingly.Service Designer Job DescriptionThe Service Designer is responsible for leading and coordinating multi‑disciplinary service design projects aimed at mapping current state from a user‑centered perspective and identifying opportunities for re‑engineering service strategies, processes, methods, and practices. They will lead research and development of service design models and assess opportunities based on user‑centered design to recommend cost‑effective solutions supporting OPS business needs.ResponsibilitiesLead and coordinate concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes,



and methods.Act as the primary service design consultant within multidisciplinary project teams, defining the project approach and leading key service design activities.Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery.Review service design aspects post‑implementation to assess performance of new processes and practices and facilitate continuous improvement.Respond to emerging business and policy issues and client requirements by developing and recommending cutting-edge integrated/digital service delivery strategies and solutions.Lead the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the service design function and outcomes.Research and analyze the integrated service requirements of government, partner ministries, and customers, taking into

📌 Rq07750 - Sr. Service Designer (Toronto)
🏢 Rubicon Path
📍 Toronto