Elevate your career as a Strategic Customer Success Manager with our leading company in Toronto. Drive customer success for top strategic accounts and maximize value throughout their journey.

In this hybrid role, you will guide major G2000 accounts while acting as a trusted advisor to C-suite and technical leaders. Your expertise will enhance their long-term IT strategies, increase retention, and cultivate executive advocacy. You will focus on developing comprehensive account programs that align technical solutions with business goals for lasting customer relationships.

Key Responsibilities:
• Identify consumption risks and advise on architectural strategies
• Conduct business reviews for complex strategic accounts




• Manage a portfolio of significant accounts proactively
• Provide precise forecasting and track strategic outcomes
• Influence product roadmap based on customer insights

Requirements:
• 9-12+ years in technical customer-facing roles
• 6+ years accountable for customer health in G2000
• Robust verbal and written C-suite communication
• Bachelor’s in Computer Science or STEM field

Utilize your technical and business acumen to drive significant value for top clients and influence their IT transformations.
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📌 Strategic Customer Success Manager Toronto (Ontario)
🏢 United States Digital Space
📍 Ontario