Air Canada in Toronto seeks a Principal, Service Recovery Solutions to shape the disruption recovery model across digital and operational channels. You will drive strategic vision, design and delivery of customer-centric recovery solutions that align with network strategy.
You will lead enterprise-wide initiatives, define KPIs, and partner with Commercial, IDD, Operations, and Finance to ensure scalable, data-driven recovery capabilities that enhance the customer experience during delays and
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📌 Senior Director, Disruption Recovery & Digital Strategy (Ontario)
🏢 Air Canada
📍 Ontario
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