Lead innovative strategies in Conversational AI with Bell, guiding the Virtual Assistant team to elevate customer experiences. Drive the design, deployment, and integration of groundbreaking AI-powered solutions that redefine engagement.

As a Director of Conversational AI Strategy and Innovation, you will shape the future of customer journeys at Bell. Collaborating with cross-functional teams, you will spearhead advanced strategies and product roadmaps while managing a high-performing team of designers and AI specialists. Your focus on generative AI technologies will empower live agents and refine customer interactions, ensuring every experience is exceptional.

Key Responsibilities:
• Drive market launch of generative AI initiatives with Google Cloud
• Lead and mentor the team of conversational designers and product owners




• Define and execute strategy for omni-channel virtual assistants
• Collaborate with engineering teams for API integrations
• Establish KPIs for performance optimization of virtual assistants

Requirements:
• 7+ years in technical product management or conversational AI
• 3+ years of people management experience
• Hands-on with Google Cloud CX platforms and AI tools
• Experience in generative AI deployment and innovation
• Solid executive communication and data storytelling skills

Shape customer experiences with your expertise in conversational AI and lead the future of innovation at Bell.
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📌 Director of Conversational AI at Bell (Ontario)
🏢 Bell
📍 Ontario