Elevate customer experiences with Grainger as a Hybrid Customer Service Representative, providing exceptional support through phone and email. Enjoy steady hours and a supportive work setting.

This Customer Service Representative role suits those with a passion for retail and customer service. Reporting to the Customer Service Center Supervisor, you will engage with customers, managing orders and inquiries efficiently. With a focus on teamwork, your contributions will help businesses thrive while achieving personal and company performance objectives.

Key Responsibilities:
• Deliver positive customer interactions for order and shipment management
• Interpret customer needs through active listening and inquiry




• Provide tailored product and service solutions
• Promote Grainger’s benefits and identify cross-selling opportunities
• Resolve inquiries using analytical skills to address complex problems

Requirements:
• High school diploma or equivalent
• 1+ years in customer service, preferably in a contact center
• Proficient in Microsoft Office Suite and enterprise systems
• Excellent English communication skills
• Bilingual (ENG/FR) is an asset

Become a vital part of Grainger’s mission to keep the world working!
#J-18808-Ljbffr

📌 Hybrid Customer Service Representative at Grainger (Alberta)
🏢 Grainger Canada
📍 Alberta