Lead innovative service delivery as Team Lead at BMO, specializing in Corporate & Commercial Service Desk and application support. Drive operational excellence through effective leadership.

In this Team Lead role at BMO, you will significantly impact the stability and performance of technology platforms supporting Corporate Banking and Capital Markets. Oversee a talented team, manage production support tasks, incident management, and stakeholder communications. Your leadership will foster a culture of collaboration and innovation, supporting strategic initiatives in technology enhancements.

Key Responsibilities:
• Manage daily support and service delivery for applications
• Lead incident management and resolution activities




• Oversee operational performance metrics and reporting
• Drive AI implementations and process optimizations
• Build cooperative relationships with business and vendor partners

Requirements:
• Bachelor’s degree in Computer Science or equivalent
• 5+ years in IT support and operations
• Minimum 2 years in a leadership role
• Knowledge of incident and release management
• Experience with AI tools like Microsoft Copilot

Leverage your expertise in application support and innovative solutions to advance BMO’s technology capabilities.
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📌 Application Support Team Leader at BMO (Nova Scotia)
🏢 BMO
📍 Nova Scotia