Shape high-quality servicing experiences with Affirm as an Operations Enablement Leader. Drive strategic initiatives to scale operations while ensuring compliance and exceptional customer outcomes in a remote-first setting.

In this key leadership role, you will define and execute strategies that enhance Affirm’s servicing organization. With 5+ years of experience in program management or product operations, you will lead cross-functional initiatives aimed at operational readiness, effectively translating strategy into scalable capabilities. Your expertise in Lean Six Sigma and knowledge management will help drive continuous improvement and efficiency.

Key Responsibilities:
• Lead complex cross-functional programs and align with servicing strategy
• Develop clear program roadmaps and track progress against KPIs




• Drive enterprise-wide improvements using data-driven methodologies
• Collaborate with product teams to build technical resources
• Oversee the design and delivery of training programs

Requirements:
• 5+ years in program management or product operations
• Proven track record in efficiency and compliance
• Expertise in Lean Six Sigma and change management
• Experience with knowledge management tools
• Strong analytical mindset with a focus on measurable outcomes

Elevate servicing quality and operational scalability at Affirm by bringing your strategic vision and program management skills.
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📌 Operations Enablement Leader at Affirm (Alberta)
🏢 Affirm
📍 Alberta