Join the Town of Ajax as a Service Desk Analyst to ensure smooth IT operations and enhance user satisfaction. Utilize your technical expertise to provide effective first-line support and fulfill service requests.

This full time role involves responding to inquiries, diagnosing technical issues, and managing incidents. Ideal candidates will possess a Community College diploma in Information Technology with 2-3 years of support desk experience. You will be instrumental in offering solutions and training users while navigating various IT tasks.

Key Responsibilities:
• Provide first-line technical support via phone, email, and chat
• Log and prioritize incidents in the helpdesk system
• Manage user accounts, software installations, and hardware setups




• Create documentation and conduct user training sessions
• Participate in monthly on-call rotations for after-hours support

Requirements:
• Community College diploma in Information Technology
• 2-3 years of IT support experience
• Valid G Class driver's license
• Solid grasp of IT concepts and Microsoft certifications
• Experience with Windows 11 and Microsoft M365

Enhance IT service delivery with strong problem-solving skills and exceptional customer service at the Town of Ajax.
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📌 Service Desk Analyst at Town of Ajax (Ontario)
🏢 Town of Ajax
📍 Ontario