The Mitchell & Abbott Group Insurance Brokers Ltd., a Navacord Company, is hiring a Personal Lines Account Manager. The successful incumbent will be responsible for the full end to end customer experience cycle; servicing the client with their insurance needs from the moment they call and inquire to binding coverage accurately and professionally.
WHAT YOU'LL BE RESPONSIBLE FOR : Renewal review, recommendations, comparison quotes and remarket when needed
Prepare and mail appropriate renewal letters highlighting any missing coverage
Handle any cancellations in accordance with our procedures.
Invoice endorsements, cancellations and rewrites
Total account sales awareness, cross sell and up sell as much as possible
Action all renewals, endorsements and claims
Process change requests on company portals, when needed
Review and invoice all endorsements (and renewals, if necessary)
Issue in-house endorsements and new business on company portals, when needed
Release renewals after making appropriate changes, when needed
Scan, record all conversations, and attach documents to our client management system
Quote cross sells and up sell as much as possible
Issue pink slips when needed in addition to completing miscellaneous duties as assigned
Prepare new business documents to be sent for signatures, etc.
Support other members of the team when needed




Respond promptly to telephone, email and fax enquiries, ensuring a high level of service is maintained
Prepare new business documents to be sent for signatures
WHAT YOU BRING TO THE ROLE: Minimum 3 years personal insurance experience
R.I.B.O is required and preferably working towards CIP or CAIB designation
Superb interpersonal skills, presentation skills and attention to detail
Self-starter with strong written and oral communication skills in addition to strong organizational skills
Proficiency in Outlook, and Word
WHAT WE OFFER: Health and Dental Advantages
This is for an existing posting
Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants.
Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs for this position.

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📌 Personal Lines Account Manager (Ontario)
🏢 Mitchell & Abbott Group Insurance Brokers
📍 Ontario