Reporting to the Director of Finance, the Decision Support Manager leads Schroeder Ambulatory Centre’s (SAC) Decision Support function, translating EHR, clinical, and operational data into actionable insights that support operational stability, revenue optimization, and strategic growth. The incumbent will oversee data governance, external reporting compliance, executive performance reporting, and provides leadership in implementing Meditech Business and Clinical Analytics (BCA). The Decision Support Manager will work within a lean, high-impact setting to standardize reporting, guide analytics priorities, and support expansion of high-complexity services such as MRI, CT, and Day Surgery. By strengthening data literacy and governance, the Decision Support Manager enables evidence-based decision-making across the organization.Key Duties & Responsibilities:Develop, maintain, and operationalize the Decision Support Charter, including scope, priorities, and resourcing modelEstablish and lead SAC’s Decision Support function as the authoritative source for clinical, operational, and corporate performance dataChair the Data Governance Committee and ensure accountability for data standards, privacy, security, and regulatory complianceServe as the primary liaison with external stakeholders, including Ontario Health, CIHI, and the Ministry of Health, for submissions, targets, and data quality audits.Oversee mandatory clinical and operational reporting (e.G., CIHI, MOH, WTIS), ensuring accuracy, timeliness, and regulatory complianceTranslate organizational and clinical objectives into performance metrics, dashboards, and executive briefing materialsAnalyze funded volumes versus actual performance to support funding optimization and risk mitigationPartner with clinical leaders and Meditech Super Users to ensure clinical documentation standards support analytics, reporting, and funding requirementsProvide analytical support for business planning, proposals, and operational improvement initiativesSupport executive and committee decision-making through benchmarking, utilization analysis, and ad hoc analytical studiesPerform additional duties and undertake special projects as assignedPeople ResponsibilitiesProvide direct supervision, performance management, coaching, and professional development for the Senior Decision Support AnalystSet work priorities, review outputs, and ensure the quality, consistency, and continuity of Decision Support deliverablesLead internal data governance and data quality initiatives to support collaboration and adoption of standards across clinical, privacy,



and technical stakeholdersFoster a data-driven culture by promoting accountability, standardization, and effective use of performance information across the organizationFinancial and Budgetary AccountabilityProvide financial and volume-based analysis to inform executive and departmental budget planningSupport funded volume planning and performance monitoring to mitigate financial risk and protect provincial fundingAdvise senior leadership on the financial implications of operational performance, utilization, and reporting accuracyContribute analytical input to business planning, proposals, and resource allocation decisionsMonitor performance against funded targets and escalate risks or variances to appropriate leadersCorporate Responsibilities:Ensure all Decision Support activities comply with PHIPA, privacy, security, and data governance requirementsPromote standardized data definitions, documentation practices, and reporting methodologies across the organizationSupport organizational accreditation, regulatory reviews, and external audits by providing accurate, validated data and analytical supportParticipate in corporate and cross-functional committees to support organizational performance, compliance, and planning initiativesComplete all mandatory training as required by the organizationParticipate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelinesBe responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelinesSkills & Qualifications:University degree in Health Administration, Health Informatics, Business, or a related disciplineMinimum 5–7 years of progressive experience in healthcare decision support, performance management, or hospital finance, preferably in a leadership roleStrong understanding of the Ontario hospital system, including provincial funding methodologies and performance targetsDemonstrated experience working with Ontario Health, CIHI, and the Ministry of Health reporting and submission requirementsAdvanced business intelligence literacy,



with the ability to interpret and translate dashboards and performance metrics into actionable insightsExcellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences, including senior leadership and external stakeholdersStrong organizational and time-management skills, with the ability to manage multiple priorities and meet competing deadlinesSuperior interpersonal skills and the ability to collaborate effectively in a team-based environmentDemonstrated ability to make independent decisions on moderately complex issues that impact team and organizational outcomesProven ability to work independently on complex projects with minimal supervisionHigh level of discretion and judgment, with responsibility for protecting sensitive information and ensuring compliance with data privacy and security policiesStrong analytical and problem-solving skills, including the ability to identify issues, develop solutions, and implement effective outcomesDemonstrated leadership capability, including the ability to lead teams, delegate work, and motivate staffProficiency in MS Office (Word, Excel, Outlook) and Meditech Expanse, including the Data Repository (DR) and Business and Clinical Analytics (BCA) modulesExperience with business intelligence and dashboarding tools such as Power BI, Tableau, or similar platformsSatisfactory passing of a criminal record check/vulnerable sector checkProvide proof of Immunization and TB recordsJoin Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.We appreciate all applications; however, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Decision Support Manager (Richmond Hill)
🏢 Schroeder Ambulatory Centre
📍 Richmond Hill