Lead exceptional client service operations as a Client Experience Manager at Bayshore Healthcare. This role involves management and training expertise within a growing team to ensure optimum client care.
Bayshore Healthcare is looking for a dedicated Client Experience Manager to oversee the Vyta and Bayshore Home Health Centralized Coordination Program. This position requires five years of customer service experience with supervisory responsibilities. Candidates must exhibit solid leadership, communication, and organizational skills to enhance both employee and client experiences.
Key Responsibilities:
• Supervise daily operations of client coordination team
• Manage scheduling to ensure coverage and support
• Conduct quality audits for service excellence
• Coach and mentor team members for improvement
• Document and resolve client concerns in a timely manner
Requirements:
• Secondary School Diploma required, other certifications preferred
• Minimum five years supervisory experience in customer service
• Strong communication and problem-solving skills
• Ability to work under pressure and meet deadlines
• Proficiency in English; French is an asset
Elevate team performance and client satisfaction as a key leader at Bayshore Healthcare.
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