Step into a high-impact leadership role at Rogers as the Senior Director of Customer Intelligence & AI. Based in Toronto, you will architect creative strategies that combine customer insights with advanced AI technologies.

Reporting to the SVP, Digital, you will lead customer intelligence initiatives by understanding customer behavior beyond traditional identifiers. Manage a multidisciplinary team to drive strategic insights that enhance customer retention and overall experience, supporting Rogers in its mission to connect Canadians.

Key Responsibilities:
• Own the strategy for Digital Customer 360 Intelligence at Rogers
• Integrate various data signals to form unified customer insights
• Identify engagement patterns and customer intent for growth




• Supervise the creation of predictive modeling and intelligence frameworks
• Align business initiatives to maximize customer value

Requirements:
• 10+ years of experience in Customer Intelligence or related fields
• Relevant university degree in Business or Data Science
• Proficient in translating insights into measurable outcomes
• Excellent leadership and communication skills
• Ability to navigate complexity and foster organizational change

Leverage your expertise to drive impactful customer intelligence initiatives at Rogers and redefine customer experiences across Canada.
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📌 Customer Intelligence & AI Senior Director Role (Ontario)
🏢 Rogers communications
📍 Ontario