Drive business platform excellence as the Business Operations Manager for Zendesk at Ingram Micro in Mississauga, Ontario. This hybrid role emphasizes strategic leadership and operational innovation.

Join Ingram Micro as the Business Operations Manager, overseeing the global strategy and operations of the Zendesk platform. You will lead a team responsible for enhancing customer support workflows and driving the adoption of AI technologies. This role is pivotal for maintaining operational standards and improving business outcomes through technology.

Key Responsibilities:
• Define and execute strategic objectives for the Zendesk platform
• Manage global operations and compliance initiatives
• Establish key performance indicators for operational success




• Build a high-performing team through mentoring and capacity management
• Engage in AI and automation projects to improve service delivery

Requirements:
• Bachelor's degree in IT or related field
• 8-10 years of experience with enterprise service platforms
• 5+ years in a leadership role
• Proven ability to drive process optimization and technology usage
• Robust skills in analytics and stakeholder relations

Enhance customer experience and operational effectiveness through your leadership role at Ingram Micro.
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📌 Ingram Micro Business Operations Manager - Zendesk (Ontario)
🏢 Ingram Micro
📍 Ontario