Become an IT Field Services Coordinator at EIL Global, focusing on dispatch and support across Recent Zealand. This contract role requires field engineer coordination and proactive ticket management for optimal service delivery.

As an IT Dispatch Support professional, your responsibilities will include coordinating engineers, monitoring service-level agreements, and ensuring timely resolution of IT issues across various retail environments. Your expertise in systems like POS, hardware troubleshooting, and networking will support smooth operations at multiple locations.

Key Responsibilities:
• Coordinate engineer dispatching based on ticket and site requirements
• Manage schedules for site visits and urgent service requests
• Monitor ticket progress and ensure detailed updates from engineers




• Collaborate with customers and escalate when needed
• Provide SLA reporting and track pending tickets

Requirements:
• 2+ years in IT support or field service coordination
• Experience with multiple site management across locations
• Strong understanding of IT troubleshooting practices
• Preferred familiarity with ServiceNow or similar tools
• Exceptional communication and detail-oriented skills

Empower IT service excellence and operational efficiency with your coordination and technical support at EIL Global in New Zealand.
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📌 IT Engineer - Field Services Coordinator (Ontario)
🏢 EIL Global
📍 Ontario