Elevate your career as a Customer Operations Manager with Hydro One in Sudbury, Ontario. Lead a diverse team and oversee customer electrical services like connections and upgrades.

In this managerial role, you will supervise staff and ensure the delivery of exceptional customer service while maintaining high standards of operation. You'll be pivotal in managing emergency repairs and scheduling duties among technical and clerical teams. Hydro One is committed to a culture of teamwork and safety, ensuring that you are equipped to guide your team effectively.

Key Responsibilities:
• Manage customer service connections, upgrades, and emergency repairs
• Supervise technical and clerical staff for optimal service delivery
• Develop teamwork and foster compliance with regulations




• Guide training initiatives and monitor workload effectiveness
• Oversee operations for rural lines and associated equipment

Requirements:
• Extensive experience in customer service and utility operations
• Proven leadership skills in managing diverse teams
• Knowledge of project management and electrical utility systems
• Understanding of Occupational Health and Safety regulations
• Experience in complaint resolution with retail and mid-sized customers

Drive operational excellence and customer satisfaction as you lead the team at Hydro One.
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📌 Customer Operations Manager at Hydro One (Ontario)
🏢 Hydro One
📍 Ontario