Provide front-line technical support to onsite and remote end users
Support Point-of-Sale (POS) systems, cash register environments, and ERP systems
Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops
Support network printers and resolve general network connectivity issues
Troubleshoot and support VLANs, SSL tunneling, and SSL clients
Provide technical support to retail stores during weekends, holidays, and outside regular business hours as required
Travel between retail locations to support day-to-day operations and new store openings and projects
Assist with setup and deployment of new retail stores
Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device management
Requirements Minimum of proven five (5) years of experience providing end-user and remote technical support (mandatory)
Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory)
Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID
Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration
Extensive hands-on experience with Microsoft SQL Server (STDExpress)
Robust understanding of database architecture, performance tuning, query optimization, and troubleshooting (mandatory)




Experience supporting and troubleshooting network printers
Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies
Ability and willingness to work flexible hours, including weekends, holidays, and on-call support when required
Valid driver's license with the ability to travel between retail locations as needed
Core Competencies Demonstrates extensive experience in providing technical support for Point-of-Sale (POS) systems and ERP systems, with strong skills in troubleshooting hardware and network issues. Proficient in managing Active Directory and Azure Active Directory, with a solid understanding of database architecture and networking concepts.
Highest-signal resume keywords End-User Technical Support
Point-of-Sale (POS) Systems
ERP Systems
Active Directory (AD) Management
Microsoft SQL Server
Hard Skills Technical Support
Troubleshooting
Database Architecture
Network Connectivity
VLANs
SSL Tunneling
Microsoft Windows
Performance Tuning
Query Optimization
Mobile Device Management (MDM)
Soft Skills Flexibility
Problem-Solving
Communication
Certifications & Qualifications Valid Driver's License
Industry Keywords Retail
Technical Support
Network Printers
Onsite Support
Remote Support
Tools & Technologies HP Retail Hardware
ManageEngine MDM
Apple Device Management
Android Device Management

#J-18808-Ljbffr

📌 IT Support Specialist – Head Office (Ontario)
🏢 Jobtailor
📍 Ontario