Bell is seeking a visionary Director of Conversational AI Strategy and Innovation to lead the VA team, shaping next‑gen voice and chat assistants. You will bridge AI architecture with product experiences, partnering with backend teams and utilizing Google Cloud CX CAI platforms.
You will drive Agent Assist enhancements, establish KPI-driven governance, and collaborate with executives to translate AI capabilities into business value.
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📌 Director, Conversational AI Strategy & Innovation (Hybrid) (Ontario)
🏢 Bell
📍 Ontario