This is a 12 month full time temporary remote opportunity with potential for extension.
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts, and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth is a vision to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.
We're looking for a Bilingual Helpdesk Agent Tier 1 to work remotely supporting our employees across the country with incoming ticket requests. Reporting to the Senior Helpdesk Manager, you'll have the ability to be part of an extremely collaborative work environment and provide exceptional client service.
Primary Responsibilities Daily management of helpdesk tickets and level I support requests
Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
Identify and elevate complex or unresolved issues to the appropriate level of technical support
Manage recommendation and obtain approvals for procurement of IT equipment and software
Diagnose and resolve technical problems related to software applications




Requirements Must be fluently bilingual in French and English as this role will have interactions at a National scale
Excellent time management skills
Strong verbal and written communication skills to explain technical issues to non-technical users.
Ability to handle customer inquiries with patience and professionalism.
Work with different divisions understanding their needs
Set clear expectations and define key performance indicators for self
Work within a team workplace providing insight when appropriate
Ability to work with minimal supervision
Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
Understanding of remote management tools and techniques
Experience with Microsoft Active Directory
Working knowledge of CRM applications such as SalesForce, Zendesk, Service NOW
Previous Medium to Large Enterprise Customer Service experience
Previous experience in IT support, Call Centre and/or Ticketing tool environment is required
Hours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needs
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

#J-18808-Ljbffr

📌 Bilingual IT Helpdesk Agent Tier 1 (Alberta)
🏢 Lifemark Health Group
📍 Alberta