Elevate the travel experience as a Customer Care Supervisor at Dexterra Group in a busy airport setting. Take charge of operational tasks and customer service teams to ensure satisfaction.

This role is pivotal in maintaining high standards of service delivery and operational efficiency. As a Supervisor, you'll interact with passengers, manage frontline teams, and directly address any complaints or escalations. A robust focus on hospitality and teamwork is essential for success in this vibrant environment.

Key Responsibilities:
• Supervise daily activities of customer care personnel
• Engage and support passengers during their travel experience
• Handle customer complaints and escalate as necessary
• Ensure compliance with operational instructions and standards




• Prepare detailed reports on customer-related incidents

Requirements:
• Minimum of 2-3 years in a supervisory customer service role
• High attention to detail with excellent communication skills
• Ability to maintain professionalism under pressure
• Must hold a valid RAIC or apply for one
• Physically fit to manage operational demands, including stanchion adjustments

Lead customer service excellence and operational success at Dexterra Group in this fulfilling Supervisor role.
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📌 Supervisor Role in Customer Care at Dexterra (Ontario)
🏢 Dexterra
📍 Ontario