Join Shoppers Drug Mart as a Patient Care Coordinator in Mississauga, Ontario. This full time role emphasizes empathetic patient interaction, data management, and seamless healthcare coordination.

Reporting to the Program Manager, the Patient Care Coordinator is responsible for incoming inquiries, triaging calls, and maintaining patient files. You are essential in ensuring patients have a smooth experience throughout their treatment journey. The role requires diplomacy and adherence to confidentiality due to the sensitive nature of patient information.

Key Responsibilities:
• Respond to patient and pharmacy inquiries promptly
• Triage calls to appropriate team members efficiently
• Index and manage patient documents accurately




• Monitor and ensure data integrity on patient files
• Collaborate with healthcare teams for streamlined service

Requirements:
• Bilingual in English and French preferred
• Minimum 2 years of call center experience
• Healthcare or insurance background is an asset
• Strong communication skills required
• Must be flexible with rotating shifts

Utilize your skills in healthcare coordination, customer service, and sensitive data management at Shoppers Drug Mart.
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📌 Patient Care Coordinator at Shoppers Drug Mart (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario