Become a key player at Manion as a Customer Experience Specialist, where your skills impact Canadians' lives. This hybrid role will have you supporting customers through phone, email, and live chat.

Manion is a trusted Canadian company with over five decades in perks administration. This position offers flexibility—two days in-office and three remote, allowing you to excel in delivering plan coverage information and handling customer inquiries with care and professionalism.

A dedicated trainer will assist you during your initial onboarding.

Key Responsibilities:

- Deliver exceptional service for Plan Members
- Assist with plan information and claims processes
- Navigate complex inquiries while staying positive
- Support a collaborative and solutions-focused team
- Maintain accuracy in all customer interactions

Requirements:

- 2+ years of experience in customer service
- Strong spoken and written communication in English
- Completed post-secondary education
- Effective time management and multitasking abilities
- Comfortable using various customer service tools

Use your expertise to make a meaningful impact on customer experiences at Manion.

📌 Customer Experience Specialist at Manion (Toronto)
🏢 GroupHEALTH Benefit Solutions
📍 Toronto