Elevate customer satisfaction with Thales as a Product Support Specialist in Vancouver. Focus on diagnosing and resolving complex technical issues to enhance customer experience.

Join the Global Support Success team to replicate customer problems, recommend solutions, and ensure effective communication among teams. You will utilize your solid technical skills in Linux, Active Directory, and networking to tackle challenges in real-time, while working independently.

This role requires collaboration with product managers and third-party vendors to provide comprehensive support.

Key Responsibilities:

- Troubleshoot complex customer inquiries with Thales Crypto products
- Diagnose issues related to system configurations and functionality




- Recommend solutions and workaround applications to customers
- Document technical issues and support implementation of fixes
- Interact with product engineering teams to communicate customer needs

Requirements:

- Bachelor's or Associate's degree in relevant field
- 2+ years in technical support or product support roles
- Proficient in Linux/RHEL, networking, and databases
- Strong communication skills with customer interaction experience
- Familiarity with cloud environments like AWS or Azure

Leverage your technical expertise to provide exceptional support and solutions at Thales in Vancouver.

📌 Technical Product Support Specialist Thales (Vancouver)
🏢 Thales Group
📍 Vancouver